Warranties

In the unlikely event of our products reaching you in a less than satisfactory condition, please notify your supplier immediately who will be happy to organise replacement product for you.

Please note that if a product is knowingly laid with a defect apparent prior to laying then we reserve the right not to replace the product and will not accept any responsibility for costs incurred to rectify.

Natural Stone Products.

Defects affecting the product functionality that appear within one year of purchase will be corrected by way of replacement product and may or may not include some assistance to rectify depending on the circumstances.

No consequential losses will be accepted.

Premiere M-Coat® Products.

M-Coat® paving is guaranteed for 10 years from the date of purchase not to be damaged significantly by frost or to suffer from efflorescence staining. Under normal domestic conditions experience in the garden or conservatory M-Coat® paving will resist staining from most everyday household products and natural phenomenon. Specific spillages should be wiped off the paving immediately with a damp cloth to prevent permanent damage.

The guarantee on M-Coat® paving is limited to the replacement cost of the defective product only and does not extend to financial reimbursement to cover the installation works or any problems associated with installation.

M-Coat® paving must not be pressure washed to clean nor subjected to de-icing salts or chemical treatments or patio sealants of any kind as these will invalidate the warranty.

Economy & Premium Concrete Paving

Defects affecting the product functionality that appear within one year of purchase will be corrected by way of replacement product and may or may not include some assistance to rectify depending on the circumstances.

Efflorescence. Pavestone does not accept responsibility for the effect of “efflorescence” which is a characteristic of  'good quality' concrete having a high cement content. This phenomenon is recognised by an apparent loss of intensity of colour and the appearance of a milky white surface bloom. The effect usually fades over time and is not detrimental to the performance of the concrete functionality.

Never use De-Icing Chemicals or Salt during freezing winter conditions. The use can affect both the durability and the aesthetics of concrete paving. Use a plastic shovel or stiff brush to remove snow and ice. In extremely slippy conditions pure 'grit sand' with no salt can be applied to obtain grip. The  use  of  De-Icing  Salts/Chemicals  will  invalidate  any warranty and claim.

The frequent use of pressure washers should be avoided as they can damage the face of the paving if concentrated on an area or if the water jet is too strongly pressured. Always test on an unobtrusive area prior to starting the cleaning process.

All concrete products have CE certification and comply with the necessary product characteristics and requirements within the United Kingdom and European Union.

Pavestone reserves the right to alter specifications without notice. Products or services described on this web site are supplied subject to Pavestone UK Limited Terms and Conditions of Sale.

 

Download Document

  Pavestone Warranties Document

M-Coat ® is a registered trade mark of Marlux Klaps Ltd., a member of the CRH group of companies.


FIND YOUR NEAREST STOCKIST
To find a Pavestone stockist near to you simply enter your postcode
or your nearest town in to the box below
Post Code


Nearest Town


Having trouble finding a store?
Email: [email protected] or call 01386 848650